ELOT 1434 NEW MODEL FOR THE CERTIFICATION OF WORKSHOP SERVICES AND OTHER WHEELED VEHICLES SERVICES (NON-STANDARD TRACK)

MEANING AND SCOPE:

The technical specification (TD) ELOT 1434 establishes the requirements to meet the crews, the Shops and businesses are selling cars and other wheeled, to be entered in the register of service providers car with the Greek Label.

Quality Management System in Enterprises Car is the sum of all the processes carried out under the provision of services to meet the requirements of the customer to meet all regulatory requirements, monitoring of important parameters and thus improving the quality of products and services .

The TD ELOT 1434 applies to all companies car (car body repair shops, garages and businesses for sale and other wheeled vehicles, including motorcycles, scooters and bicycles).

OBJECTIVES OF THE TECHNICAL SPECIFICATION ELOT 1434:

• Evaluation and quality control of products - services
• Continuous improvement and consistent quality products - services
• Modernization and better organization of the business
• Competitive market advantage
• Establishing customer loyalty
• Self-evaluation and / or improvement and / or certification of the company from outside the certification body

QUALITY CAR SERVICE BUSINESS IS:

• Retributive and value added services for customers
• On-tiime delivery
• Security for workers
• Protection from pollution and saving resources
• Customer Satisfaction
• Achieve goals, anticipated results
• Improved techniques

APPLICATION REQUIREMENTS:

For the design - implementation of the technical specification developed the following requirements:

• This responsibility
• Equipment, Infrastructure and tools
• Human resources, training and responsibilities
• Implementation of service
• Review, analyze results and improve